Returns and Exchanges
- Please include a Return Authorization Form (included with your order) along with a packing slip, invoice and reason for return with all returns or exchanges.
- Catalog items may be returned for a valid reason within 30 days. Parts must be returned prepaid. C.O.D. shipments will not be accepted. Parts returned after the 30 days will be subject to a 20% restocking fee.
- Cut yardage orders over three (3) yards may be returned within 30 days for a valid reason and will be subject to a 20% restocking fee. Cut yardage orders under three (3) yards are a final sale and cannot be returned. Cut yardage must be returned prepaid. C.O.D. shipments will not be accepted.
- Kit items may be returned for a valid reason within 30 days for refund unless items on order are marked as Non-returnable and/or Non-Refundable. Non-original made-to-order interior items are non-returnable. We guarantee our workmanship for 12 months and will repair or replace defective kit items that are returned within this time. Kit items must be returned prepaid. C.O.D. shipments will not be accepted.
- Side curtains, carpets and all other items requiring patterns to be sent to the customer for marking are NON-RETURNABLE and NON-REFUNDABLE once the patterns have been mailed. There are no exceptions. Deposits made on these items, as well as any custom order requiring any information or data from the customer to complete and not supplied to LeBaron Bonney within 36 Months, will be considered abandoned and will not be eligible for a refund.
- Returns are not accepted after 1 year
We guarantee to replace or repair any unaltered product or parts, which are found to be defective in material or workmanship within 1 year of the date of shipment. Our obligation to such items shall be limited to replacement or repair. In no event shall we be liable for consequential damages, transportation, installation or any other expenses that may arise in connection with such products or parts purchased from us.
Each kit and order is custom made to the unique specifications of each customer. A storage fee of 1.5% of the order total will be charged each month for all orders awaiting payment, shipping info or customer pick-up. Any order remaining unclaimed after 6 months will be subject to knowledge and handling fees equal to the deposit paid at the time of order. Unclaimed orders will be returned to stock.
LeBaron Bonney is committed to providing you with the highest quality, most current and closest material grain, weave and color match. Raw good manufacturers utilize a matching and coloring process that requires the industry to establish a color standard of +/-5% dye lot variation. For this reason, LeBaron Bonney cannot and will not guarantee an exact color match between the sample you approve and the actual color of the product you receive. Returns, refunds and cancellations for this reason will not be issued once you have approved a color and the product has been ordered.